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Crestron CLS-EXP-DIMFLV iLux™ Expansion Module
Return and Warranty Policies
Further Inquiries
If you cannot locate specific information or have
questions after reviewing this guide, please take
advantage of Crestron's award winning customer service
team by calling the Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service
without prior authorization from CRESTRON. To obtain
warranty service for CRESTRON products, contact an authorized
CRESTRON dealer. Only authorized CRESTRON dealers may
contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of
the problem, name and phone number of contact person, RMA
number and return address.
You can also log onto the online help section of the
Crestron website (
www.crestron.com/onlinehelp) to ask
questions about Crestron products. First-time users will
need to establish a user account to fully benefit from all
available features.
2. Products may be returned for credit, exchange or service with a
CRESTRON Return Merchandise Authorization (RMA) number.
Authorized returns must be shipped freight prepaid to
CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized
subsidiaries, with RMA number clearly marked on the outside of
all cartons. Shipments arriving freight collect or without an RMA
number shall be subject to refusal. CRESTRON reserves the right
in its sole and absolute discretion to charge a 15% restocking fee
plus shipping costs on any products returned with an RMA.
3. Return freight charges following repair of items under warranty
shall be paid by CRESTRON, shipping by standard ground
carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from
manufacturing defects in materials and workmanship under normal use
for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other
moving or rotating mechanical parts, pan/tilt heads and power supplies
are covered for a period of one (1) year; touchscreen display and overlay
components are covered for 90 days; batteries and incandescent lamps
are not covered.
This warranty extends to products purchased directly from CRESTRON
or an authorized CRESTRON dealer. Purchasers should inquire of the
dealer regarding the nature and extent of the dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the
product has been used in any application other than that for which it was
intended or if it has been subjected to misuse, accidental damage,
modification or improper installation procedures. Furthermore, this
warranty does not cover any product that has had the serial number
altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original
purchaser. In no event shall CRESTRON be liable for incidental or
consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is
not liable for any claim made by a third party or made by the purchaser
for a third party.
CRESTRON shall, at its option, repair or replace any product found
defective, without charge for parts or labor. Repaired or replaced
equipment and parts supplied under this warranty shall be covered only
by the unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no
other warranties, expressed or implied, nor authorizes any other party to
offer any warranty, including any implied warranties of merchantability
or fitness for a particular purpose. Any implied warranties that may be
imposed by law are limited to the terms of this limited warranty. This
warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective
owners. Windows is a registered trademark of Microsoft Corporation.
Windows95/98/Me/XP/Vista and WindowsNT/2000 are trademarks of Microsoft Corporation.
Installation Guide – DOC. 6680A iLux™ Expansion Module: CLS-EXP-DIMFLV • 7