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email: info at omega.com
All sensors returned for repair or replacement must be freight prepaid and
include the following information:
1. A clearly written description of the malfunction.
2. Name of person to contact and the phone number where they can be reached.
3. Proper return address for shipping sensor(s) back. Include preferred shipping
method (UPS, Federal Express, etc.) if applicable.
4. A purchase order if sensor(s) is out of warranty to cover costs of repair.
inadequate
packaging,
the customer assumes
responsibility
for repair costs. It is recommended to use the original
OMEGA shipping carton or an equivalent. Also, OMEGA
will not accept sensors returned for repair or replacement
unless they are thoroughly cleaned and all process chemicals
are removed.
www.omega.com
-
Service and Maintenance
2.2
Customer Assistance
If you need assistance in troubleshooting or repair service, please contact your
local OMEGA representative, or the OMEGA Customer Service Department at:
l-800-633-2378 or l-203-359-1660.
We can also be reached on the Internet at
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CDE681 Part 3
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PM Page 12
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M3594-0603-CDE681Series.qxd