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TROUBLESHOOTING
Network
security key
mismatch error
The wrong Wi-Fi/SSID
password was entered.
Verify that you are using the
correct password or reset
your Mobile Hotspot to the
factory settings and use the
default SSID and password.
The system
cannot run
the T-Mobile
Hotspot Admin
shortcut
installation
program
automatically
Your Mobile Hotspot will
appear as a virtual CD-ROM
in My Computer. Right-click
Mobile Hotspot, click Open,
and click AutoRun.exe. If
you have previously installed
a version of the program,
please uninstall it rst.
After restarting
the PC or
laptop, the
RSSI signal
indicator is
always blinking
or bright red
1. Move to a location with
good signal strength.
2. Verify that the SIM card is
installed correctly.
3. Adjust the angle / position
of the Mobile Hotspot or its
proximity to other electronic
devices.
Sent Message
failure
1. Verify that the SMS Center
number is +12063130004.
To view, open T-Mobile
Hotspot Admin > Settings
> Center Number.
2. Try later or move to a
location with good signal
strength.
Data connection
failed/no
Internet access
1. Verify that you are
connected to your Mobile
Hotspot via Wi-Fi.
2. Move to an area with
good signal strength.
3. Local network access
or the target server may
be experiencing problems.
Retry data request.
4. Verify that the network
security type is set to WPA-
Personal.
Connected to
the Internet, but
unable to open
any Web site
1. Upgrade to the latest
version or reinstall the
Internet Explorer browser.
2. Use professional anti-
virus software to scan your
system.