Troubleshooting
41
Troubleshooting Printed Output
Printer tried
to print but
no ink on
paper
(continued)
Printhead
clogged
Verify that the printhead is working properly. If necessary, perform
three to four printhead cleanings, then try printing again. See
“Cleaning the Printhead” on page 26.
Printhead may
need to be
replaced
Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 24 or “Cleaning the Printhead” on page 26. If
cleaning the printhead does not resolve the problem, contact the
Customer Care Center.
Problem Possible Cause Try This
Printed
colors are
incorrect
One or more ink
tanks installed in
the wrong
position
Verify that each ink tank is lined up with the correct color label in the
printhead. See “Replacing Ink Tanks” on page 22. If ink tanks were
placed in the incorrect color slots in the printhead, after switching the
tanks to their correct slots, perform at least two printhead cleanings
to remove the incorrect residual colors from the printhead. For
procedures, see “Cleaning the Printhead” on page 26.
Incorrect Color
Adjustment
setting
Windows
1. On the Main tab of the S900 Properties window, confirm
that Color Adjustment is set to Auto.
2. If Manual is set, click the Defaults button on the Manual
Color Adjustment window.
Print Quality is
improperly set
Windows
On the Main tab of the S900 Properties window, select the
appropriate Print Quality setting: High, Standard, Draft or
Custom.
Mac OS
In the Print dialog box, click the Manual icon, then click the
Details button. In the Detailed Setting window, move the Print
Quality slider to select your preferred output quality.
Incorrect media
type
Windows
On the Main tab of the S900 Properties window, confirm that
the Media Type selected matches the paper loaded.
Mac OS
In the Print dialog box, confirm that the Media Type selected
matches the paper loaded.
Print Mode is
improperly set
Mac OS
In the Print dialog box, select the appropriate Print Mode setting.
Problem Possible Cause Try This
S900_QSG.book Page 41 Friday, November 2, 2001 1:34 PM
