Chapter 4
Troubleshooting
When you select an Acquire device, Epson Scanners
is not listed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Nothing happens when you select Acquire. . . . . . . . . . . . 4-2
Target Device or Scan Mode names or settings are
different or incorrect . . . . . . . . . . . . . . . . . . . . . . . 4-3
The scan is not the full width you selected in the
Preview area . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Numbers you type in the width or height box
are not accepted . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
An error in the scanner or a paper jam in the Automatic
Document Feeder caused an error message . . . . . . . . . . 4-4
The Sharpness setting is “grayed out” in the Epson TWAIN
Scanner Control dialog . . . . . . . . . . . . . . . . . . . . . . 4-4
The Document Source setting is “grayed out” in the
Epson TWAIN Scanner Control dialog . . . . . . . . . . . . . 4-4
The Preview button is “grayed out” when the Automatic
Document Feeder is selected under Document Source . . . .
4-4
When you scan Black and White Line Art, Black and
White Halftone, or other monochrome image, the
scanned image is reversed like a negativeimage . . . . . . . 4-4
The predefined Scan Mode and Target Device settings
don’t meet your specific scanning requirements . . . . . . . 4-5
Sometimes the halftone or dither settings you select
in Scan Mode seem to beignored . . . . . . . . . . . . . . . . 4-5
Troubleshooting 4-1
