Issue Cause Solution
The printer Ready indicator light
is not
lit.
Press PAUSE/RESUME to return
the pr
inter to the Ready state.
The top cover is not closed
properly.
Close the top cover firmly.
A printer message other than
Ready appears on the printer
contro
l panel.
See Control panel
messages.
The interface cable is not correct
for this configuration.
Select the correct interface
cable for your configuration.
See
Parallel configuration
or Enhanced I/O (EIO)
configuration.
The interface cable is not
securely connected to both the
printer
and the computer.
Disconnect and reconnect the
interface cable.
The printer is not configured
correctly.
See Changing printer con trol
panel co
nfiguration settings
for configuration information.
The interface configurations on
the printer configuration page
do not match the configurations
on the host computer.
Configure the printer to match
the computer configuration.
The computer is not working
properly.
Try using an application that you
know works properly to check
the computer, o
r, if connected
via the parallel port, in DOS,
type Dir>Prn at the DOS
command prompt.
The computer port that the
printer is connected to is not
configured or is not working
properly.
Run another peripheral
connected to this port to
verify that the port is w orking
properly.
Printer is on but is not receiving
data
The printer has not been
correctly named for the network
or Macintosh.
Use the appropriate utility to
name the printer on the network.
For Macintosh, name the printer
from within the Chooser menu.
168 Chapter 8 Problemsolving EN_WW
