Software application problems
The following table lists common software application problems and suggested solutions
for resolving them.
Software application problems
Issue Cause Solution
System so
ftware changes are
locked out by the printer control
panel.
Consult w
ith your network
administrator.
The software application does
not support system changes.
See the software application
documentation.
The correc
t printer driver is not
loaded.
Load the co
rrect printer driver.
Unable to
change system
selections through software
The correct application driver is
not loaded.
Load the correct application
driver.
Unable to select a font from the
software
The font is not available to the
software app
lication.
See the software application
documentati
on.
The software application does
not support color.
See the documentation for the
software application.
Color mode is not selected
in the software application or
printer driver.
Select Color mode instead of
Grayscale or Monochrome
mode.
Unable to select colors from the
software
The correct printer driver
is not
loaded.
Load the correct printer dr
iver.
The printer driver has not been
configured to recognize Tray 3,
Tray 4, or the duplex printing
accessory.
See the printer driver’s online
Help for instructions on how to
configure the driver to recognize
printer a ccessories.
Printer driver does not recognize
Tray 3, Tray 4, or the duplex
printing accessory
The accessory may not be
installed.
Verify that the accessory is
properly installed.
EN_WW Software application problems 175
