••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
54
SECTION FOUR
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
The power
light is on, but no
page came out
of the printer.
Make sure the printer is on, that all connections are firm, and you are using
the correct cable; the bi-directional HP IEEE-1284 Compliant Parallel
Interface cable is recommended.
Make sure the top cover of the printer is closed, and you put paper into the
lower (IN) tray correctly.
The printer may not be in the ready-to-print state. Press the resume
button on the front of the printer. If the resume light is blinking, check the
error message displayed on your computer screen for additional
instructions. Resend the document. If the document still doesn’t print, cycle
the power to the printer off and back on by pressing the power button
twice. Then resend the document.
The printer is improperly connected to the computer. Make sure the printer
cable is firmly connected to the parallel port of the printer and the computer.
Close any screen saver or other software programs that are open and
running in the background. Restart Windows, then reinstall the printer
software.
Make sure your software is properly set up for the printer. Follow the
instructions in your software program’s manual.
Tape is covering the ink nozzles or vent hole of a print cartridge. Remove the
print cartridge and remove any pieces of tape. Reinstall the print cartridge.
One of the print cartridges is improperly installed in the printer. Make sure
each print cartridge snaps into place with the arrow aligned with the dot(s)
on the cradle top. Make sure that both print cartridge cradles contain a
properly installed print cartridge.
One of the print cartridges is clogged or out of ink. Clean the print cartridges
as described on page 47. If this doesn’t fix the problem, install a new print
cartridge.
Both lights are
on, and nothing
prints.
The printer failed. Turn off the printer and turn it on again. If the lights stay
on, see Contacting Customer Support on page 61.
The printer
appears to be
printing, but the
paper is blank
when ejected.
Make sure both print cartridges are properly installed, that tape is not
covering the ink nozzles, and that the cartridges are not clogged or out of ink.
Make sure you’ve selected the HP DeskJet 670C Series printer as the default
printer.
Symptom Solution
