Troubleshooting
6
User Manual
6-9
Printing and installation problems
Symptom Solution
You have problems
printing from a specific
application.
■ You can get tips on printing from specific applications
(such as QuarkXPress and PageMaker) from the
Tektronix World Wide Web site:
http://www.tek.com/Color_Printers/userdoc
/introduction.html
■ Information on printing from specific applications is
also available by contacting HAL, the Tektronix
automated information system. Refer to “Using the
automated fax systems” on page 6-2
Text prints in Courier
font.
The font you have specified is not available. The
standard Phaser 350 printer supports 17 resident fonts.
An additional 52 fonts are optionally available, for a total
of 69 fonts. Other fonts must be downloaded or available
on a SCSI font disk. Refer to “Fonts” on page 3-41 and
to “Installing the printer’s software” on page 2-30.
The image does not
finish printing (the printer
times out).
■ PC users: If you are using the serial or parallel port,
use the MODE command to set the PC’s
communication parameters. For example:
MODE LPT1:,,P (for parallel port LPT1)
MODE COM1:9600,N,8,1,P (for serial port COM1)
■ Windows users: Double-click on the Control Panel.
Double-click the Printers icon. Choose your Tektronix
printer. Click the Connect button. Change the
Transmission Retry to 850.
■ Parallel port printing: If you get a timeout from the
Connect dialog box, change the Ports selection from
LPTX to LPTX.DOS. (Some Windows installations
may say LPTX.OS2; X is either 1, 2 or 3.)
The area of paper that
the printer prints on is
smaller than the media
size.
See “Margins and image area” on page 3-31 for more
details. To maximize the image area, you may have to
adjust the margins in your application software.
