GL-1010 Administrator’s Guide 247
3 Browse to the subdirectory that contains the appropriate *.inf
file.
“Location Does Not Contain Information About Your
Hardware”
Problem Description
The path to the *.inf file the user selected during driver
installation is too far away. In other words, there are too many
characters in the directory path.
Corrective Action
Copy the directory containing the *.inf file to the local drive and
resume installation.
“This Port is Currently in Use”
Problem Description
The driver is either open, printing a job, or is in use by another
printer or application when a user attempted to delete it.
Corrective Action
Make sure all print jobs have completed before deleting a port. If
there are still problems, exit all applications and then try again.
Check each driver to see if another driver is using the same port.
If so, first change the driver’s port setting and then delete the port.
“Problem with the Current Printer Setup”
Problem Description
The driver was not set up properly, possibly because the
installation procedure did not complete.
Corrective Action
Delete the driver and then reinstall it either from the distribution
CD or download it from the GL-1010. Refer to
Installing GL-1010
Windows Printer Drivers
on page 155.
