www.vtechphones.com
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Additional information
Problem Suggestion
The telephone does
not ring when there is
an incoming call.
• Make sure the ringer is on. (See page 7 for handset and page 28 for telephone base).
• Make sure the telephone line cord and power adapter are plugged in properly (see page 2).
• The cordless handset may be too far from the telephone base. Move it closer to the
telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the same problem, the problem is in the
wiring or local service. Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your cordless telephone. Try installing
your telephone as far away as possible from the following electronic devices: wireless
routers, radios, radio towers, pager towers, cellular telephones, digital telephones,
intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and
other cordless telephones.
• Test a working telephone at the telephone jack. If another telephone has the same problem,
the problem is in the telephone jack. Contact your local telephone company (charges may
apply).
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Re-install the battery pack and place the cordless handset in the telephone base.
• Wait for the cordless handset to synchronize with the telephone base. To be safe, allow up
to one minute for this to take place.
Troubleshooting
