www.vtechphones.com
41
Additional information
Problem Suggestion
Troubleshooting
There is noise
or interference
during a
telephone
conversation.
My calls fade
out or cut in
and out when
I am using
the cordless
handset.
• The handset may be out of range. Move it closer to the telephone base.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause
interference. Try moving the appliance or telephone base to another outlet.
• Other electronic products can cause interference to your cordless telephone. Try installing your telephone
as far away as possible from the following electronic devices: wireless routers, radios, radio towers,
pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs,
personal computers, kitchen appliances, and other cordless telephones.
• Microwave ovens operate on the same frequency as your telephone. It is normal to experience static on
your telephone while the microwave oven is operating. Do not install this telephone in the same outlet
or near a microwave oven.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your telephone or modem farther
apart from each other, or use a different surge protector.
• The layout of your home or ofce might be limiting the operating range. Try moving the base to another
location, preferably a higher location for better reception.
• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls are still
not clear, the problem is probably in the wiring or local service. Contact your local service company
(charges may apply).
• Select channels 4 through 10 for your router (refer to the user’s manual of your router for more
information).
• If you still have problems with the telephone or the router, make sure the handset is ON and press
CHAN/REMOVE until the performance improves.
• Press the CHAN/REMOVE button while on a call until the interference has been eliminated.
• If the other telephones in your home are having the same problem, the problem is in the wiring or local
service. Contact the local telephone company (charges may apply).
• Do you have DSL service? If yes, you need to have a DSL lter installed at every telephone jack that
has a telephone connected to it. Contact your DSL service provider for lter information.
