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Chapter 3 Troubleshooting
3-8
Cisco 1700 Router Hardware Installation Guide
78-5405-03
Table 3-2 Troubleshooting WAN Interface Cards
Symptom Possible Cause(s)
Router does not recognize WAN
interface card
• Confirm that the Cisco IOS software version installed in the router supports
the WAN interface card. The Cisco WAN Interface Cards Hardware
Installation Guide lists the software requirements for each card.
• Make sure that the card is correctly installed in the router. Refer to the
“Installing WAN Interface Cards” section in the “Installing the Cisco 1700
Router” chapter.
•Use the show diag command to display information about the card:
Router# show diag
Slot 0:
C1700 1FE Mainboard port adapter, 2 ports
Port adapter is analyzed
Port adapter insertion time unknown
Hardware revision 0.0 Board revision UNKNOWN
Serial number 1314672220 Part number 00-0000-00
Test history 0x0 RMA number 00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 B2 00 00 4E 5C 4E 5C 00 00 00 00 00 00 00 00
0x30: 00 00 00 04 00 00 00 00 00 00 00 00 00 00 00 00
WIC Slot 0:
Serial 1T WAN daughter card
Hardware revision 1.1 Board revision E0
Serial number 7131279 Part number 73-1775-02
Test history 0x0 RMA number 00-00-00
Connector type Wan Module
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 02 01 01 00 6C D0 8F 49 06 EF 02 00 00 00 00
0x30: 70 00 00 00 98 01 23 01 FF FF FF FF FF FF FF FF
Router recognizes the WAN interface
card(s), but the card port(s) do not
initialize.
• Make sure that the card is correctly installed in the router. Refer to the
“Installing WAN Interface Cards” section in the “Installing the Cisco 1700
Router” chapter.
• Check the external cable connections to make sure they are secure.
Router does not boot properly or
continuously or intermittently
reboots.
Make sure that the WAN interface card is correctly installed in the router.
Refer to the “Installing WAN Interface Cards” section in the “Installing the
Cisco 1700 Router” chapter.