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5-2
Cisco Secure Router 520 Series Hardware Installation Guide
OL-12892-01
Chapter 5 Troubleshooting
Problems During First Startup
Problems During First Startup
Table 5-1 lists problems that could occur the first time you turn on the router.
Ta b l e 5-1 Problems During First Startup
Symptom Problem Solutions
All LEDs, including
SYS PWR LED, are
off.
No power to router. Perform the following tasks in the order given:
1. Check that the power switch is set to ON.
2. Check that all connections to and from the power supply are
secure.
3. Check that the power outlet has power.
4. If the problem continues, the power supply could be faulty.
Contact your Cisco reseller.
No connection to
modem or to Ethernet
switch. (WAN FE4
LED is off.)
A cable-related problem:
• Improperly connected
cable.
• Damaged cable.
Perform the following tasks in the order given:
1. Check that you have cabled the device correctly. Review the
instructions in
Chapter 4, “Router Installation.”
2. Check that the connectors at both ends of the cable are securely
seated.
3. Check whether the cable is physically damaged. If it is damaged,
order another cable from Cisco, or replace it with a similar cable.
No connection to
Ethernet devices.
(LAN—FE0, FE1,
FE2, and FE3 are off.)
A cable-related problem:
• Improperly connected
cable.
• Damaged cable.
Perform the following tasks in the order given:
1. Check that you have cabled the device correctly. See Chapter 4,
“Router Installation.”
2. Check that the connectors at both ends of the cable are securely
seated.
3. Check whether the cable is physically damaged. If it is damaged,
order another cable from Cisco Systems, or replace it with a
similar cable.
Cannot connect to the
Internet.
• Broadband modem or
external Ethernet switch
is not connected or
turned on.
• There is a problem with
the broadband or WAN
service.
• Router is improperly
configured.
• Reconnect the broadband modem or external Ethernet switch, and
make sure that it is receiving power.
• Check with the Internet service provider or corporate network
administrator to determine whether there is a problem.
• Configure the router by using a PC that is connected to the
console port.