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Chapter 3 Troubleshooting
Problems During First Startup
3-2
Cisco 828 Router and SOHO 78 Router Hardware Installation Guide
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Problems During First Startup
Table 3-1 lists problems that could occur the first time you turn on the power
switch.
Table 3-1 Problems During First Startup
Symptom Problem Solutions
All LEDs,
including the OK
LED, are off.
No power to the router. Perform the following steps:
1. Make sure that the power switch is set to ON.
2. Make sure that all connections to and from the power
supply are secure.
3. Make sure that the power outlet has power.
4. If the problem continues, the power supply might be
faulty. Contact your Cisco reseller.
No connection to
Ethernet device.
(Ethernet LED is
off.)
A cable-related
problem:
• Improperly
connected cable.
• Damaged cable.
Perform the following steps:
1. To make sure that you have cabled the device
correctly, see Figure 2-1 or Figure 2-2 in Chapter 2,
“Installation.”
2. Make sure that the connectors at both ends of the
cable are securely seated.
3. Make sure the cable is not physically damaged. If it
is damaged, order another cable from Cisco
Systems, or replace it with a similar cable.
Improperly set router
TO HUB/TO PC
button or hub
equivalent of TO
HUB/TO PC button.
To make sure that you have set the buttons correctly, see
Table 2-2 in Chapter 2, “Installation.”