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Troubleshooting
4 Troubleshooting
This chapter describes how to solve a number of issues that could occur
during installation, configuration, and use of the Ericsson W21. More
information is available at www.ericsson.com/fwt.
Before you try any of the methods described in this chapter, make sure that
the connected cables are securely inserted and that the Power indicator on
the Ericsson W21 is green.
If none of the suggested methods solve your problem, you are
recommended to:
1. Restart the Ericsson W21 (see section 4.1).
2. Reset the Ericsson W21 to factory default configuration (see section
4.2).
3. Contact your service provider.
4.1 Restart the Ericsson W21
To restart the Ericsson W21, click Restart on the System web page.
If you cannot access the Ericsson W21 web pages, remove the power
cable to disconnect the Ericsson W21 from power and wait a moment
before reconnecting the cable.
4.2 Reset the Ericsson W21 to Factory Default Settings
The factory default configuration contains the original settings of your
Ericsson W21. When you install your Ericsson W21 and access the web
pages for the first time, the unit has a factory default configuration.
To reset the configuration to factory default settings, click the Reset button
in the “FACTORY RESET” section on the System web page.
If you cannot access the Ericsson W21 web pages, the following procedure
resets all configurable values back to factory default settings:
1. Press the Reset button with the tip of a pen. The Power LED starts
blinking.
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