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Help menu gives you the information about customer service, the Quick Start Guide, full User Guide, Frequently
Asked Questions, & Troubleshooting.
User Guide
QSG
Part 2
Warranty
Manufacturer’s Limited One-Year Warranty:
Franklin Wireless (the company) warrants to the original retail purchaser of this device, that should the
product or any part thereof, during normal consumer usage conditions, be defective in material or
workmanship that results in product failure within the first twelve (12) month period from the date of
purchase, such defects will be repaired or replaced, with a new or refurbished product at the Company’s
discretion, without charge for parts and labor directly related to the defect(s). This warranty extends to
consumers who purchase the product in the United States, Mexico, or Canada and it’s not transferable or
assignable. This warranty does not apply to:
(a) Product subject to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration,
misuse, improper installation or repair or improper storage;
(b) Products whose mechanical serial number or electronic serial number has been removed, altered, or
defaced;
(c) Damage from exposure to moisture, humidity, excessive temperature or extreme environment conditions;
(d) Damage resulting from connection to, or use of any accessory or other product not approved or authorized
by the company;
(e) Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts;
(f) Product damaged from external causes such as fire, flooding, dirt, sand, weather conditions, battery leakage,
blown fuse, theft or improper usage of any electrical source.
The Company disclaims liability for removal or reinstallation of the product, for geographic coverage, for
inadequate signal reception by the antenna or for communications range or operation of the cellular system as
a whole.
When sending your wireless device to Franklin Wireless’ authorized distributions for repair or service, please
note that any personal data or software stored on the device may be inadvertently erased or altered. Therefore,
we strongly recommend you make a back up copy of all data and software contained on your device before
submitting it for repair or service. This includes all contact lists, downloads (i.e. third-party software
applications, games and graphics) and any other data added to your device. Franklin Wireless is not