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Chapter 2: Using Your Phone
Your Polycom® SoundPoint® IP 32x/33x phone is designed to be used like a regular phone on a public
switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a
conference call.
This chapter shows you how to use the basic features on your SoundPoint IP 32x/33x phone. The topics
include:
• Calling and Answering
• While Your Phone Rings
• During Calls
• Changing the Way Calls Are Answered
• Working with Call Lists
• Working with Your Contact Directory
• Working with Your Corporate Directory
• Controlling What is Heard
• Managing Speed Dials
• Accessing Voice Mail
• Working with Multiple and Shared Lines
• Locking and Unlocking Your Phone
• Logging Into Phones
To read about the phone’s basic features, see Using the Advanced Features of Your Phone. To customize
your phone, see Customizing Your Phone.
If you require additional information or assistance with your new phone, contact your system
administrator.
Calling and Answering
At any time, only one active call may be in progress on your phone. The active call is the one that has
audio associated with it. There may be up to three other calls on hold or in an ‘Incoming call’ or ‘Ringing’
state on a particular line. Use the up and down arrow keys to switch between these calls. With two lines,
there can be a maximum of eight calls or four conferences on your phone.
Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities
are ordered oldest first. If there are no current calls, this list is empty.