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SoundPoint IP 32x/33x User Guide
10
Your phone displays the active incoming call on the screen. You can access inactive calls (calls on hold, or
incoming calls that you don’t immediately answer) by pressing the right arrow key.
The following figure shows one active call and one on hold for Line 1.
Your phone distributes incoming calls for lines that have multiple Line Keys evenly across the two Line
Keys.
To display and access the calls on another Line Key, press the appropriate Line Key. When you press the
Line Key, the first call on hold in the inactive call group for that Line Key will automatically resume.
Line Keys have a status indicator that can be:
• Solid green—Indicating an active call is in progress.
• Fast flashing green—Indicating there is an Incoming (ringing) call.
• Flashing green—Indicating the call is held by the other party.
• Flashing red—Indicating the call is on hold.
• Solid red—Indicating the line is busy remotely (shared lines only).
This section provides the following instructions:
• Answering Calls
• Placing Calls
• Ending Calls
• Using a Headset
Answering Calls
By default, all incoming calls display on the screen. The Line Key status indicator associated with the call
flashes green.
User Tip: Answering Calls While Your Phone is Locked
If your phone is locked, see Locking and Unlocking Your Phone for information on answering calls
when your phone in locked.
Answering When Not in Another Call
When you’re not in another call, you can answer a call in three ways: