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Warranty and Return
WA–4 975-0390-01-01
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please ensure that
your product is shipped fully insured in the original packaging or equivalent. This warranty will not
apply where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the
box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above, you
MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return
material authorization (RMA) number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility and that the ASC repairs this particular Xantrex product.
Out of Warranty Service
If the warranty period for your Freedom HF Inverter/Charger has expired, if the unit was damaged by
misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated
proof of purchase is available, your unit may be serviced or replaced for a flat fee.
To return your Freedom HF Inverter/Charger for out of warranty service, contact Xantrex Customer
Service for a Return Material Authorization (RMA) number and follow the other steps outlined in “” on
page WA–4.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.
Freedom HF Owners Guide.book Page 4 Friday, December 21, 2007 2:18 PM