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111D-Link DIR-827 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-827. Read the following descriptions
if you are having problems. (The examples below are illustrated in Windows® XP. If you have a dierent operating system, the screenshots on your
computer will look similar to the following examples.)
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be
connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to
connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 6.0 or higher
• Chrome 2.0 or higher
• Safari 3.0 or higher
• Firefox 3.0 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or connect
to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.
• Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,
and Windows XP rewall may block access to the conguration pages. Check the help les included with your rewall software for more information
on disabling or conguring it.