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MODEL 381 SECTION 5.0
RETURN OF MATERIAL
SECTION 5.0
RETURN OF MATERIAL
5.1 GENERAL. To expedite the repair and return of
instruments, proper communication between the cus-
tomer and the factory is important. The “Return of
Materials Request” form is provided for you to copy and
use in case the situation arises. The accuracy and
completeness of this form will affect the processing
time of your materials. Call 1 (949) 757-8500 for a
Return Materials Authorization (RMA) number.
5.2 WARRANTY REPAIR. The following is the proce-
dure for returning instruments still under warranty.
1. Contact the factory for authorization.
2. Complete a copy of the “Return of Materials
Request” form as completely and accurately as
possible.
3. To verify warranty, supply the factory sales order
number or the original purchase order number. In
the case of individual parts or sub-assemblies, the
serial number on the unit must be supplied.
4. Carefully package the materials and enclose your
“Letter of Transmittal” and the completed copy of
the “Return of Materials Request” form. If possi-
ble, pack the materials in the same manner as it
was received.
IMPORTANT
Please see second section of “Return of
Materials Request Form”. Compliance to
the OSHA requirements is mandatory for
the safety of all personnel. MSDS forms
and a certification that the instruments
have been disinfected or detoxified are
required.
5. Send the package prepaid to:
Rosemount Analytical Inc.
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
5.3 NON WARRANTY REPAIR.
1. Contact the factory for authorization.
2. Fill out a copy of the “Return of Materials Request”
form as completely and accurately as possible.
3. Include a purchase order number and make sure
to include the name and telephone number of the
right individual to be contacted should additional
information be needed.
4. Do Steps 4 and 5 of Section 5.2.
NOTE
Consult the factory for additional infor-
mation regarding service or repair.