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Reference Manual for the NETGEAR Storage Central SC101
7-2
v1.0, September 2005
Common Problems and Solutions
The table below lists common problems, and recommended actions.
Frequently Asked Questions
I cannot remember the SC101’s administration password.
The default administration login (admin) uses a default password of “password”. You can reset the
SC101 to its default password with the Reset button. See “Restoring the Default Configuration” on
page 7-6.
Problem Action
The SC101 is not working.
1. Is the SC101 on, and does it have power?
See “Restoring the Default Configuration” on page 7-6.
2. Is the SC101 status light lit?
See page 2-4.
3. Is the SC101 connected correctly?
See “Installation and Basic Configuration” on page 3-1.
New installation: I cannot access SC101
from my computer.
1. Is the SC101 software installed correctly?
2. Did you cancel “Hardware Found” prompts during
installation?
Remove the software and re-install it. Go to “Installation
and Basic Configuration” on page 3-1.
The SC101 worked before, but now it
doesn’t.
1. Reboot the PC.
2. If the problem persists, reboot the router first, then the
SC101, and then the PC.
“Add letter drive failed” message appears
when creating a drive.
Drive used to work, now it doesn’t get a
drive letter, and it doesn’t show up in
Windows Explorer.
I am using a DHCP server, and the SC101
either fails to get an IP Address or gets an
IP Address conflict.
Either reboot the SC101 or restart the network so that the
DHCP server clears this problem. The SC101 requires DHCP;
you cannot use the SC101 on a network that has static only IP
addresses.