Issue Cause Solution
The correct size paper is not
loade
d in the input tray.
Load the correct size paper in
the in
put tray.
The correct size paper is
not selected in the software
application or printer driver.
Confirm t hat the settings in the
application and printer driver
are appropriate, since the
application settings override the
printer driver and control panel
settings, and the printer driver
settings override the control
panel settings.
The correct size paper for Tray 1
is not selected in the printer
control
panel.
From the control panel, select
the correct size paper for Tray 1.
The paper size is not configured
correctly for the input tray.
Print a configuration page or use
the control panel to determine
the paper size for which the tray
is configured.
The guide
s in the tray are not
against the paper.
Verify th
at the guides are
touching the paper.
Printer feeds incorrect page size
The custom/standard switch
in the tray is not in the correct
position.
Verify that the switch is in the
correct position for the paper
size.
You are using
adriverfora
different printer.
Useadriverf
or this printer.
The specified tray is empty. Load paper in the specified t ray.
Tray behavior for the requested
tray is set to FIRST in the
system setup submenu of the
Configure Device menu.
Change the setting to
EXCLUSIVELY.
The paper size is not configured
correctly for the input tray.
Print a configuration page or use
the control panel to determine
the paper size for which the tray
is configured.
The guides in the tray are not
against the paper.
Verify that the guides are
touching the paper.
The Custom/Standard switch
in the tray is not in the correct
position.
Verify that the switch is in the
correct position for the paper
size.
Printer pull
s from incorrect tray
The USE REQUESTED TRAY
setting in the printer control
panel is set to EXCLUSIVELY,
and the requested tray is empty.
The printer will not use another
tray.
Load paper in the requested
tray.
or
Change the setting from
EXCLUSIVELY to FIRST in
the Configuration Menu. This
will allow the printer to use the
paper in other trays if no paper
is loaded in the specified tray.
EN_WW Paper handling problems 161
