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Warranty Policy Statement
This document explains IPC Industries, Inc. specific policies concerning submission and
reconciliation of warranty claims. This document is in addition to and a part of the IPC
Industries, Inc. Limited Lifetime Warranty For Hydraulic Hammers that accompanies all
new hydraulic hammer products.
1. Warranty Registration Card
Each hydraulic hammer is shipped with a Warranty Registration Card. In order to
properly process your claim this card must be on file at IPC. This card not only
registers the product for warranty purposes it keeps IPC informed so we can contact
you concerning product updates, parts specials and service bulletins.
2. Ordering Warranty Replacement Parts
All
parts ordered from IPC will, without exception, be invoiced and shipped freight
collect or prepaid with freight on the invoice. Warranted costs for freight will be
resolved on the Warranty Claim form you will be returning with the defective part.
3. Filing a Claim
Every IPC product shipped includes two service manuals and a package containing a
Warranty Claim form and a Delivery Report form for pre-delivery. The Warranty
Claim form is located in the envelope labeled ”Distributor Information”.
4. Labor Reimbursement and Using the Warranty Claim Form
Fill out all items as completely as possible. Take note of (5.) below. In the section
titled “
DESCRIPTION OF FAILURE” describe the failure as clearly as possible along with
operating conditions of the hammer and carrier as best you can.
In order for IPC to consider “DEALER LABOR” and “DEALER MILEAGE” in your claim,
your published labor and mileage rates must be on file with IPC or must accompany
the claim form. Please see (8.) below for an explanation of “FREIGHT (PAID)”.
In no event shall IPC Industries, Inc. warrant more than one (1) hour travel time
(each way) or eight (8) hours of labor for a hammer repair.
Please refer to the service manual for easy to follow disassembly and assembly
procedures. IPC Industries, Inc. would be pleased to provide you with no-charge
“on-site” service training covering all aspects of hammer service.
5. Warranty Submission Time Limit
No more than thirty- (30)-days can elapse between the “DATE OF FAILURE” and
“
DATE OF CLAIM”. Claims submitted beyond thirty- (30)-days from the “DATE OF
FAILURE” will be denied.
IPC’s purpose is to provide the best possible product reliability and customer service.
Our best sources for product reliability information and failure analysis are used/failed
parts from the field. A part that has been exposed to weeks of weather tells us little or
nothing. If we can’t tell why or where a part failed because of rust or damage we can’t
warranty the part.