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6. Requesting a Returned Goods Authorization (RGA)
Before returning a suspected warranty part, call IPC at (800) 487-5431 and our customer
service representatives will provide you with a RGA number. Please have the description
of the part(s) at hand and the method by which you will be returning the part prepaid to
IPC. At that time it may be determined that you need not return the part and IPC may, at
its sole discretion, warrant the part without examination. Do not scrap any parts under
warranty consideration unless authorized by IPC or credit is received.
7. Returning a Warranted Part
All returned parts must be shipped prepaid (not collect) and include the RGA number
prominently displayed on the shipping label. If a part is particularly heavy, please
contact us for further information.
8. Warranty Part Freight Costs
IPC Industries, Inc. will cover inbound (when requested by IPC) and outbound freight
for warranted parts under the following circumstances only:
• IPC will cover surface freight costs for parts judged to be defective in materials
or workmanship.
• The cost of shipping warranted parts via an expedited surface or air shipment will
be paid as follows: IPC will pay the difference between standard surface freight
and air or expedited surface freight, whichever is less.
9. IPC Claims Processing
IPC will respond to the dealer submitting the claim within 30 days as follows:
• A credit for an approved claim which contains the required information or,
• A request for further information, for return of the parts for analysis (refer to 6.
and 7. above)
or,
• Notification of a denied claim with an explanation of why the claim was denied.