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NS-55D440NA14 Insignia 55" LED TV
www.insigniaproducts.com
MHL-enabled device or Roku Streaming Stick
INlink (CEC-compatible) device
Problem Solution
The mobile
device does not
charge when
connected to
the
HDMI 2/MHL
jack.
• Make sure that the cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
My TV is not
displaying the
video or playing
the audio from
the connected
mobile device.
• Make sure that the cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
• Try adjusting the audio settings
on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is playing
the audio from
a connected
device but is
not displaying
the video.
• Make sure that the cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
• Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is
displaying the
video from the
connected
device but is
not playing the
audio.
• Make sure that the volume on
your mobile device is turned up
and not muted.
• Make sure that the volume on
your TV is turned up and not
muted.
• Make sure that the cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
•Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
Problem Solution
My TV is not
displaying the
video from the
connected CEC
device.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device for more
information.
• Make sure that the correct
video input source is selected.
See “Selecting the video input
source” on page 39.
• Make sure that the INlink
feature is turned on. See
“Turning INlink on or off” on
page 59.
• Try adjusting the TV picture. See
“Adjusting the TV picture” on
page 41.
• If the device is not an Insignia
device, it may not be
compatible with your TV.
Problem Solution