Filter
Top Products
Chapter 10
Contacting Customer Support and
Returning Hardware
See the Juniper Networks Web site for complete customer service information:
■
http://www.juniper.net/support/guidelines.html
This chapter contains the following topics:
■ Contacting Customer Support on page 53
■ Return Procedure on page 53
■ Locating Component Serial Numbers on page 54
■ Information You Might Need to Supply to JTAC on page 54
■ Tools and Parts Required on page 55
■ Returning Products for Repair or Replacement on page 55
Contacting Customer Support
For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC):
■ By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
■ By telephone:
■ From the US, Canada, and Mexico at 1–888–314–JTAC
■ From all other locations at 408–745–9500
Return Procedure
When you need to return a component, follow this procedure:
1. Determine the part number and serial number of the component. For instructions,
see “Locating Component Serial Numbers” on page 54.
Contacting Customer Support ■ 53