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PARTS ORDERING PROCEDURES
SFCS-16 OPERATION AND PARTS MANUAL REV #3 (02/23/06) PAGE 4
When ordering parts,
please supply the following information:
Dealer account number
Dealer name and address
Shipping address (if different than billing address)
Return fax number
Application Model number
Quantity, part number and description of each part
Specify preferred method of shipment:
FedEx or UPS Ground
FedEx or UPS Second Day or Third Day
FedEx or UPS Next Day
Federal Express Priority One
DHL
Truck
Note: Unless otherwise indicated by customer, all
orders are treated as “Standard Orders”, and will
ship within 24 hours. We will make every effort to
ship “Air Shipments” the same day that the order is
received, if prior to 2PM west coast time. “Stock
Orders” must be so noted on fax or web forms.
Here’s how to get help...
Please have the model and serial number on
hand when calling.
Parts Department
800-427-1244 Fax: 800-672-7877
310-537-3700 Fax: 310-637-3284
Service Department
800-478-1244 Fax: 310-537-4259
310-537-3700
Warranty Department
800-421-1244, Ext. 279 Fax: 310-537-1173
310-537-3700, Ext. 279
Sales Department
310-661-4242 Fax: 310-604-9237
877-289-7869 (877-BUY STOW)
Extra Discounts!
All parts orders which include complete part numbers
and are received by our automated web parts order
system, or by fax qualify for the following extra discounts:
Ordered Standard Stock orders
via orders ($750 list and above)
Fax 3% 10%
Web 5% 10%
Special freight allowances
when you order 10 or more
line items via Web or Fax!**
FedEx Ground Service at no charge for freight
No other allowances on freight shipped by any other
carrier.
Place Your Parts Order Via Web or Fa
x
For Even More Savings!
NOTE: DISCOUNTS ARE SUBJECT TO CHANGE
Direct TOLL-FREE access
to our Parts Department:
Toll-free nationwide — 800-427-1244
STOW CONSTRUCTION EQUIPMENT
A DIVISION OF MULTIQUIP INC.
POST OFFICE BOX 6254
CARSON, CA 90749
310-537-3700 • 888-252-STOW [888-252-7869]
FAX: 310-537-1986 • FAX: 800-556-1986
E-MAIL: stow@multiquip.com • WWW: stowmfg.com