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Warranty and Product
Information
Limited Warranty
1.1 What does this warranty cover and how long does it last?
This Limited Warranty is provided by Xantrex Technology, Inc. ("Xantrex") and covers
defects in workmanship and materials in your XPower Powerpack 400 Plus. This warranty
period lasts for 24 months (for products purchased in EU member nations) and one year
(for products purchased in the rest of the world) from the date of purchase at the point of
sale to you, the original end user customer.
1.2 What will Xantrex do?
If there is a Defect, Xantrex will repair or replace the defective product free of charge,
provided that:
(a) you have followed the procedure at 1.3 and not been able to get a remedy from
the merchant of the product;
(b) you notify Xantrex, without undue delay, of the Defect within the Warranty
Period; and
(c) Xantrex, through inspection, establishes the existence of a Defect that it is
covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty
repair and building replacement products. Xantrex reserves the right to use parts or
products of original or improved design in the repair or replacement. If Xantrex repairs or
replaces a product, the warranty is suspended during the repair or replacement and
continues for the remaining portion of the original Warranty Period or 90 days from the
date of the return shipment to the customer, whichever is greater. All replaced products
and all parts removed from repaired products become the property of Xantrex.
Xantrex covers both parts and labour necessary to repair the product and, if the product
was sold in Spain, Xantrex will cover postage (via a Xantrex-selected non-expedited
surface freight) and packing. Contact Xantrex Customer Service for details on freight
policy for return shipments.
If after repair or replacement the product continues to be, or is, defective you are entitled
to its repair, replacement, a price reduction, or the termination of the purchase agreement.
1.3 How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. You
are entitled to return the product to the merchant for repair or replacement at your
discretion (except if one of these options is excessive or disproportionate) free of charge,
including postage and packaging, within a reasonable term and at the least inconvenience
for you. If you are unable to contact your merchant, or the merchant is unable to provide
service, contact Xantrex directly at: