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52 975-0218-01-01
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must
also be shipped prepaid. Product shipments will be refused and returned at your expense
if they are unauthorized, returned without an RMA number clearly marked on the outside
of the shipping box, if they are shipped collect, or if they are shipped to the wrong
location.
When you contact Xantrex to obtain service, please have your instruction manual ready
for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details in “Information About Your System” on page 54.