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Technical Information
-20- Q-Wash 260-LED User Manual Rev. 05
Troubleshooting Guide
Symptom Cause(s) Action(s)
Product is on
LEDs are off
Product defaulted Configure product’s parameters
Faulty LED board
Send unit for repair
Faulty LED Driver board
Faulty LED Control board
Faulty Display board
Product and LEDs are on
Head fan is off
Faulty head fan Send unit for repair
Faulty sensor or wiring Send unit for repair
Pan movement problem
Faulty sensor Send unit for repair
Faulty pan belt Send unit for repair
Faulty pan motor
Send unit for repair
Faulty Display board Send unit for repair
Tilt movement problem
Faulty tilt sensor
Send unit for repair
Faulty tilt belt Send unit for repair
Faulty tilt motor
Send unit for repair
Faulty Display board Send unit for repair
Circuit breaker/fuse
keeps tripping/blowing
Excessive circuit load Reduce total load placed on the electrical circuit
Short circuit along the power wires Check electrical wiring
Product does not power
up
No power Check for voltage on outlet
Loose or damaged power cord Check power cord
Blown fuse Replace fuse
Faulty internal power supply Send unit for repair
Product does not respond
to wired DMX or
responds erratically
Wrong DMX addressing Check unit addressing
Damaged DMX cables Check DMX cables
Wrong polarity on the controller Check polarity switch settings on the controller
Loose DMX cables Check cable connections
Non DMX cables Use only DMX compatible cables
Bouncing signals Install terminator as suggested
Long cable / low level signal Install an optically coupled DMX splitter before a
long section of cable or right after the product
with the strong signal
Too many products Install an optically coupled DMX splitter after unit
#32
Interference from AC wires Keep DMX cables separated from power cables
or fluorescent/black lights
Faulty Display board Send unit for repair
If you still experience technical problems after trying the above solutions or if you
need to send the unit for repair, contact CHAUVET® Technical Support.