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Troubleshooting
Print Quality Problems
4/14/2013 TTP 2030™ Windows CE Software Integrator Guide P1055866-001
Status Indicator
The orange status indicator has several functions:
• ON constantly – the printer is operational
• Flash, flash, pause, flash, flash – is the warning-code for paper low. The warning-code is
reset automatically when the condition causing it is removed. This behavior can be
enabled by setting parameter 52 (Warning Level) to 001.
• Flashes rapidly – indicates error. Press and hold the Feed button and the number of flashes
will reflect the status-code.
Status codes are reset when the:
• Conditions causing them are removed
• Printer is power cycled (turned off/on)
• Printhead is lifted and then lowered to clear a paper jam
Print Quality Problems
No print on the label
• The media may not be direct thermal media.
• Is the media loaded correctly? Is the thermal media coating facing upward?
• The printhead may be dirty or damaged.
• The printhead is dirty. Clean the printhead. Refer to the TTP 2000 Service Manual
(P1002903) available at www.zebra.com/partners for instructions.
• The printhead is damaged. Replace the printhead. Refer to the TTP 2000 Service Manual
(P1002903) available at www.zebra.com/partners for instructions.
1 Presenter jam, paper cannot be ejected / retracted
2 Cutter cannot return to home position
3 Out of paper
4 Printhead lifted
5 Paper feed error (under head)
6 Temp error, printhead is above 60°C
7 Paper jam during present
8 Paper jam during retract
10 Black mark not found (on media load)
11 Black mark calibration error
Fast flashes Checksum error at firmware loading
Steady light Wrong firmware type