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Troubleshooting
Other Problems
4/14/2013 TTP 2030™ Windows CE Software Integrator Guide P1055866-001
Other Problems
The receipts are not cutting properly
• The cutter blade may be worn. Replace the cutter blades. Refer to the TTP 2000 Service
Manual (P1002903) available at www.zebra.com/partners for instructions.
• The cutter tensioner may be worn or damaged. Replace the cover plate assembly. Refer to
the TTP 2000 Service Manual (P1002903) available at www.zebra.com/partners for
instructions.
• Check the Cutter Mode setting, and the Partial Cut Width setting in the Windows CE
driver. See Device Settings on page 11.
• The cutter motor may need to be replaced. Refer to the Refer to the TTP 2000 Service
Manual (P1002903) available at www.zebra.com/partners for instructions.
• The cutter drive gear, drive pin, or cutter actuator may be damaged or worn. Refer to the
TTP 2000 Service Manual (P1002903) available at www.zebra.com/partners for
instructions.
• Check for the latest firmware and driver version.
There are no lights on the printer
• Make sure there is power applied to the printer.
• The main logic board may be damaged. Refer to the TTP 2000 Service Manual
(P1002903) available at www.zebra.com/partners for instructions.
A receipt format was sent to but not recognized by the printer
• If the status LED is on or flashing, refer to LED States on page 19.
• Make sure the USB cable is correctly installed. Refer to the TTP 2000 Series Technical
Manual (P1002902) available at www.zebra.com/support for instructions.
The receipts are not cutting at the black mark
• Make sure you are using the appropriate media guide for the desired media width. Refer to
the TTP 2000 Series Technical Manual (P1002902) available at www.zebra.com/support
for media guide installation instructions.
• Make sure you are using the appropriate media. Refer to the TTP 2000 Series Technical
Manual (P1002902) available at www.zebra.com/support for black mark media
requirements.
• Use the Windows CE driver to set the printer to black mark mode. See Setting Black Mark
Mode on page 18.
• Reload the media. Refer to the TTP 2000 Series Technical Manual (P1002902) available
at www.zebra.com/support for instructions.