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CHAPTER
3-1
Cisco SN 5428 Storage Router Hardware Installation Guide
OL-4796-01
3
Troubleshooting
This chapter provides troubleshooting procedures for problems encountered
during installation and consists of the following sections:
• Solving Problems at the Component Level, page 3-1
• Identifying Startup Problems, page 3-2
• Troubleshooting the Power Supply, page 3-3
• Troubleshooting a Network or Fibre Channel Port Connection, page 3-4
• Contacting Customer Service, page 3-7
Solving Problems at the Component Level
The key to success when troubleshooting the SN 5428 Storage Router is to isolate
the problem to a specific storage router component. The first step is to compare
what the SN 5428 Storage Router is doing to what it should be doing. Because a
startup problem is usually attributed to a single component, it is more efficient to
isolate the problem to a subsystem rather than troubleshoot each separate
component in the storage router.
The SN 5428 Storage Router chassis consists of the following subsystems:
• The power supply operates whenever system power is on (see the
“Troubleshooting the Power Supply” section on page 3-3).