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Cisco SN 5428 Storage Router Hardware Installation Guide
OL-4796-01
Chapter 3 Troubleshooting
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service representative assist you as quickly as
possible:
• Date you received the SN 5428 Storage Router
• Chassis serial number (located on the upper-right label on the rear panel of
the chassis)
• Type of software and release number
• Maintenance agreement or warranty information
• Brief description of the problem
• Brief explanation of the steps you have taken to isolate and resolve the
problem