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Troubleshooting (continued)
5. Why does my wireless connection keep dropping?
Antenna Orientation - Try different antenna orientations for the DWL-G800AP.
Try to keep the antenna at least 6 inches away from the wall or other objects.
If you are using 2.4GHz cordless phones, X-10 equipment or other home secu-
rity systems, ceiling fans, and lights, your wireless connection will degrade dra-
matically or drop altogether. Try changing the channel on your router, access
point and wireless adapter to a different channel to avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate
RF noise, like microwaves, monitors, electric motors, etc.
6. Why can’t I get a wireless connection?
If you have enabled encryption on the DWL-G800AP, you must also enable encryption on
all wireless clients in order to establish a wireless connection.
Make sure that the SSID on the DWL-G800AP and the wireless client are exactly
the same. If they are not, wireless connection will not be established.
Make sure that the encryption bit level is the same on the DWL-G800AP and the
wireless client.
Check that the DWL-G800AP is configured properly, whether as a repeater or an
access point.
Check that the wireless clients are working properly.
D-Link products let you access your network from virtually anywhere you want. However,
the positioning of the products within your environment will affect the wireless range.
Please refer to Installation Considerations in the Wireless Basics section of this manual
for further information about the most advantageous placement of your D-Link wireless
products.
4. What variables may cause my wireless products to lose reception?