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Warranty
900-0020-01-00 Rev A
53
Returning Product to OutBack
After receiving the RMA number, the customer must pack the Product(s) authorized for return, along
with a copy of the original purchase invoice and warranty certificate, in the original Product shipping
container(s) or packaging providing equivalent or reasonable protection. The RMA number must be
written on the outside of the packaging where it is clearly visible.
If Product is within the warranty period, OutBack will cover pre-paid shipping with prior arrangement.
The Product(s) must be shipped back to OutBack Power Technologies in their original or equivalent
packaging, to the following address:
OutBack Power Technologies
RMA # ____________________
6115 192nd Street NE
Arlington, WA 98223 USA
The customer must insure the shipment, or accept the risk of loss or damage during shipment. If a
shipping box is needed for return of a Product, OutBack will send a shipping box upon request.
IMPORTANT:
OutBack is not responsible for shipping damage caused by improperly packaged
Products, the repairs this damage might require, or the costs of these repairs.
If, upon receipt of the Product, OutBack determines the Product or Product part is defective and that
the defect is covered under the terms of this Warranty, OutBack will then, and only then, ship a
repaired or replacement Product or Product part to the purchaser freight prepaid, non-expedited,
using a carrier of OutBack’s choice, where applicable.
If Product fails in ninety (90) or fewer days from original purchase date, OutBack will replace with a
new Product. If Product fails after ninety (90) days and up to expiration of warranty, OutBack will, at its
discretion, either repair and return a Product, or ship a replacement Product. OutBack will determine
whether a Product is to be repaired or replaced in accordance with Product age and model. OutBack
will authorize advance shipment of a replacement based on Product age and model.
In cases where an OutBack dealer or distributor replaces a Product more than ninety (90) days old with
a new Product, OutBack will NOT compensate that dealer or distributor with new stock unless the
exchange was authorized in advance by OutBack.
Out of Warranty
If Product is out of warranty, OutBack will repair and return Product for a fee. Alternately, if applicable,
OutBack will advance-ship replacement parts for a fee upon request.
If a shipping box is needed for return of out-of-warranty Product, OutBack will send a shipping box
upon request. The customer is responsible for paying shipping to OutBack.
The warranty period of any repaired or replacement Product or Product part is ninety (90) days from
the date of shipment from OutBack, or the remainder of the initial warranty term, whichever is greater.
This Warranty is void for any Product that has been modified by the customer without authorization
by OutBack. A Product with a voided warranty will be treated the same as one with an expired
warranty.