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Troubleshooting
Rev 2 Mar.12 57
Unable to access the homepage when connected to a
VPN
If you are using your mobile hotspot while connected to a VPN, you may not be
able to access the mobile hotspot using http://att.elevate.
To access the homepage, enter the address http://192.168.1.1 in your browser.
This directly accesses the homepage hosted on the device.
Unable to connect a computer running Windows
®
Vista
®
to the mobile hotspot
Microsoft has a known issue whereby computers running Windows Vista cannot
obtain an IP address from certain routers. More information and a fix are available
at http://support.microsoft.com/kb/928233 or go to the Microsoft support web site
and search for knowledge base article 928233.
My computer (or other Wi-Fi device) loses its Wi-Fi
connection to the mobile hotspot.
If a Wi-Fi device connects to your mobile hotspot Wi-Fi network, but periodically
loses the connection, try changing the default basic rate.
1. On the main Web UI window, click the Advanced Settings icon ( ).
2. Go to Wi-Fi > Security.
3. In the Basic Rate field, select 802.11b/g compatibility from the drop-down
menu.
4. Click Save.