Voicemail Pro Page 355
15-601063 Issue 20l (03 March 2009)IP Office
Voicemail Pro Examples: Campaigns
8.4.4 Campaign Identification
The Campaign Identification window of the Campaign Wizard is used to set a park location for the campaign and to name
the campaign.
· Where should this Campaign be parked
Enter a park slot number for the campaign. This number can be programmed under a DSS key. That key can then be
used by agents to access the campaign. If the DSS key also incorporates a BLF lamp, that lamp is lit when new
campaign messages are left.
· The name of the Campaign is
Enter a name for the campaign.
8.4.5 Granting Access to a Campaign
A campaign can be accessed by:
· Using the Campaign Action
The Campaign action is used to route calls into a campaign after those calls have been routed to an appropriate start
point on the voicemail server. The action's properties set whether the call is treated as a caller to the campaign or an
agent processing the campaign messages. For more information, see Campaign Action .
· Using the Park Slot number
Through a Web Browser. For more information, see Using the Web Campaign .
When an agent accesses the messages waiting in a campaign using either if the first two methods, they have a number
of telephone controls available.
Go to the start of the call.
Stop processing the message.
Mark call as processed and delete.
Mark call as processed and save.
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