Filter
Top Products
English
Maxtor Shared Storage Drive - Two Year Limited Warranty
Europe, Africa and the Middle East
Maxtor’s warranty obligations are limited to the terms set forth below: Please note
that Maxtor reserves the right to update from time to time the warranty terms
provided for new purchases of Maxtor products, and to establish the effective
date of those updated warranty terms. Please refer to www.maxtor.com for the
then current form of Limited Warranty Statement for Maxtor brand products.
Please note that Maxtor products are distributed outside the United States and
Canada through local authorized distributors and resellers (“Resellers”). These
Resellers generally offer a consumer warranty, and associated warranty services,
to consumer purchasers. Maxtor recommends that consumers in these
jurisdictions first contact the Reseller from whom they purchased the Maxtor
product for all issues with regard to product defects and the applicable product
warranty. For a listing of Resellers offering warranty service in your specific
jurisdiction, please refer to www.maxtor.com. Maxtor warrants to the original
consumer purchaser (“you” or “your”) that new Maxtor disk drive products
(“Products”) will be free from defects in material and workmanship for the
Standard Warranty Period for the relevant product, which is two (2) years unless
otherwise specified on www.maxtor.com with respect to specific products or
geographies. The start of the warranty period is the documented date of your
purchase of the Product from Maxtor or Maxtor’s authorized reseller. In the
absence of a documented purchase date, the start of the warranty period will be
deemed to be the date that Maxtor originally shipped the Product from its point of
manufacture to Maxtor’s customer. The Standard Warranty Period for the various
Products marketed by Maxtor and the geographies in which they are sold is
detailed on www.maxtor.com.
The warranty on replacement Products is the remainder of the warranty on the
original Product or 90 days, whichever is longer.
The Products are manufactured from parts and components that are new or
equivalent to new in accordance with industry standards.
If you discover a defect in material and workmanship for the Standard Warranty
Period and Maxtor agrees that the defect exists, Maxtor will, at its option, repair
or replace the Product at no charge to you, provided it is returned during the
Standard Warranty Period, with transportation charges prepaid, to the facility
designated by Maxtor. The Product must be properly packaged in Maxtor or
Maxtor-approved packaging, with the Return Material Authorization (RMA)
number clearly displayed on the outside of the packaging, to obtain warranty
service. Products that fail within the first 30 days after purchase will be replaced
with a new Product. Maxtor may require proof of purchase documentation prior
to issuing the replacement Product.
If Maxtor elects to repair a Product, Maxtor owns all parts removed from the
repaired Product. Maxtor uses new and reconditioned parts or Products made
by itself or various manufacturers in conjunction with warranty repairs and
replacement Products. Repair parts or replacement Products may, at Maxtor’s
option, include an equal or better model or features.
Maxtor has no responsibility whatsoever with regard to any content or data on
returned Products.
To request warranty service and before returning a Maxtor product, please
contact the Maxtor Service Center. Refer to the Maxtor Installation Guide or
www.maxtor.com for your online guide to find the appropriate telephone
number for obtaining customer assistance within your jurisdiction and the
proper address for shipping authorized returns. Once the Maxtor Service Center
determines that a repair is required, Maxtor will issue an RMA number. A copy
of your receipt or bill of sale bearing the name and location of Maxtor’s