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Troubleshooting 17
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3.
Click the
Install
button.
4.
In the Network Component Type window, select
Protocol
and click
Add
.
5.
From the list of available protocols, select
Internet
Protocol
and click
OK.
6.
Windows will ask you to insert the operating system
disk to install other necessary files.
7.
Follow the on-screen instructions to complete the
installation process.
8.
Reboot if necessary.
If you are not using a DHCP server on your network, make
sure that your PC and the Shared Storage Drive are in the
same IP address range (Example: 192.168.1.1 to
192.168.1.254), and that they are using the same Subnet
Mask (Example: 255.255.255.0).
2. My Shared Storage Drive is detected but I cannot
see it in Network Neighborhood.
Go to
Start > Search
. Choose
Computers or people
, then
A computer on the network
and then enter the name or network
ID of your Shared Storage drive (Example: MSS-000335).
The Network ID is located on the back of your
Shared Storage Drive.
In Windows 2000, go to Files and Folders and use the "Search for a
Computer" option.
If that does not work, choose the Network option of the Control
Panel to check that a TCP/IP protocol is installed. If it isn’t installed,
use Add - Protocol - Microsoft - TCP/IP to install it. In Windows
2000, click Install, not Add.
Check the network bindings. First, make sure that the TCP/IP
protocol is bound to your network card (NIC). Then, in the
Control
Panel
, select your network card and click
Properties
, and select
the
Bindings
tab. Make sure
TCP/IP
is bound (checked).
If you don’t have a router on your network, make sure that your PC
and the Shared Storage Drive are in the same IP address range
(Example: 192.168.1.1 to 192.168.1.254), and that they are using
the same Subnet Mask (Example: 255.255.255.0).
If you do have a router running DHCP, check that your Gateway IP
Address is set correctly. Ask your network administrator for the
correct value.