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Getting Started
MATWorX 32 User’s Guide
NDA-24215 Revision 1.0 Page 33
Modem Connection
☞
No Dial Tone
Action: Listen to the modem while it dials to
determine that no dial tone was present.
Reasons:
✓ PC modem's power is off (external only)
✓ PC modem's telephone line is not active or
not properly plugged in
✓ PBX configuration indicates the wrong PC
COM port
✓ PBX Configuration indicates a Direct setting
when the connection is really Modem
✓ External modem data cable is not properly
connected to the PC
✓ External modem data cable is defective
✓ Telephone line cable is defective
☞
No Rin
g
in
g
Action: Listen to the modem after it dials to
determine that no ringing occurred.
Reason: Incorrect phone number (too short)
☞
Rin
g
in
g
followed b
y
a voice answer or a
recorded messa
g
e
Action: Listen to the modem while it dials to
determine that the call was answered.
Reasons:
✓ Too many digits were entered for the phone
number
✓ Incorrect digits
✓ Incorrect access code
✓ Incorrect area code
☞
Rin
g
in
g
, But No Answer
Action: Listen to the modem while it dials to
determine that it kept ringing.
Reasons:
✓ Incorrect phone number
✓ PBX Port 1 is not set for the built-in PBX
modem