16 Administrator’s Guide
BMC Atrium Integration Engine 7.1.00
Overview
With Integration Engine, you can do scheduled bulk data transfers and event-
based integrations initiated by either side. You can also use Integration Engine for
initial data load, incremental data transfers, and data synchronization. You can
build links between BMC Remedy IT Service Management applications and
Enterprise Resource Planning (ERP), Customer Relationship Management, Supply
Chain Management, and other enterprise applications.
For example, you can use Integration Engine to:
Synchronize data from your Human Resources applications with employee data
in your BMC Remedy Service Desk application.
Synchronize asset data tracked in BMC Remedy Asset Management
applications with corporate asset data stored in ERP applications.
Synchronize IT data from a discovery application with BMC Atrium CMDB,
where it can be reconciled with data from other sources to your production
dataset.
Figure 1-1 shows how you can transfer data in either direction: from an external
data store to an AR System application or BMC Atrium CMDB class, or from an
AR System application or BMC Atrium CMDB class to an external data store.
Figure 1-1: Overview of the data transfer process
During the data transfer, Integration Engine identifies the records to be transferred
and performs some or all of the following tasks, depending upon how you have
configured your data exchange:
Reads records
Creates new records
Updates records
Deletes records
Data
object
External
data store
AR System
database
AR
System
form
CMDB
class
BMC Atrium
Integration
Engine
