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Overall WEBES Release Notes
1.6 WEBES Known Issues
Rev. 9/8/06
Web-Based Enterprise Services Release Notes 1–19
1.6.2.7 WCCProxy Incompatibility Issue on Windows XP
WOW-Configuration Machines
On Windows XP systems that have the Netherlands WOW image installed, WEBES is not
installed correctly and will not operate properly. This information is valid for the WOW v8
image that contained WEBES v4.4.1. No later WOW image has been tested by the WEBES
team.
Workaround
As a workaround to this problem, perform the following steps to return WEBES to a working
state.This procedure has been tested by the WEBES team by remotely operating a WOW v8
machine.
1. Uninstall the existing HP WEBES via [Control Panel] / [Add or Remove Programs]. This
will remove WEBES. The uninstall script will likely leave WCCProxy installed and
running, rather than removing it as it should, due to the improperly installed WEBES in
the WOW image.
2. Stop and then disable the WCCProxy service as follows:
a. Go to [Control Panel] / [Administrative Tools] / [Services]
b. Select WCCProxy and click on Stop
c. Right click on WCCProxy and select Properties
d. Disable the service
3. Delete the following folders, if still present, and all of its contents, if any:
C:\Program Files\hp\svctools
C:\Program Files\Hewlett-Packard\svctools
4. Reboot the Windows XP system.
5. Uninstall the existing WCCProxy program via [Control Panel] / [Add or Remove
Programs], if it is still shown in the list.
6. Install the latest WEBES installation kit.
1.6.2.8 Installation “Internal Error”
Before installing, first copy the WEBES kit to a local drive. The installation results in an error
when mapping a drive letter to another system where the kit resides, for example:
Internal Error 2755. 3,
F:\path to\WEBESV431BL322KIT2_Jan-28-2004_Windows.MSI
1.6.2.9 Uninstall of Previous WEBES May Hang
While uninstalling the previous version of WEBES, the uninstall process may hang, or stop
processing without using any CPU time. If the Task Manager shows a java.exe process
running, and no other Java-based applications are running on your system, and nothing else is