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System Event Analyzer
2.3 SEA Known Issues
Rev. 9/8/06
Web-Based Enterprise Services Release Notes 2–15
2.3.3.12 Services Fail to Start
When the system is heavily loaded, or on very slow machines such as the AlphaServer 1000,
the Director may have problems starting its services. If any service fails to start, the Director
automatically shuts down and records an error in the Director log (under
svctools_home/specific/webes/logs) similar to the following:
FATAL ERROR on July 22, 2003 12:39:27 PM MDT (144.002 sec elapsed)
The following services failed to start:
com.compaq.svctools.ca.services.analysis.EvtAnalyzer
Current Thread[main,5,main]
...or the following: (the service name may vary and is not usually important)
FATAL ERROR on February 14, 2005 10:11:42 AM GMT-08:00 (85.879 sec
elapsed)
The following services failed to start:
com.compaq.svctools.ca.services.web.SEAWebService
To allow the services enough time to start up, increase the ctrlrStartupTimeout value in the
Director Settings. However, it may be noted that the Director must be running in order to
change this time-out value, which has been identified as a potential problem. Follow these
steps to update the Director Settings:
Tip
When updating the Director Settings, be sure to start the Director when the system is
not under heavy load.
1. Open SEA in a browser window, and click the SEA Settings button.
2. Select the Director Settings tab at the bottom of the window. The WEBES Services
listbox automatically selects the Director's Global Attributes.
3. Select ctrlrStartupTimeout from the bulleted list. By default, the value is set to 60000
milliseconds (1 minute).
4. Enter a new time-out value (in milliseconds) in the textbox.
Increasing the value to 300000 milliseconds (5 minutes) provides the services with more
than enough startup time.
5. Click Change.
If you cannot connect to a Web interface, but can start the Director successfully at a point of
time (such as when the machine is not heavily loaded), issue the following command while the
Director is running, to increase the time-out:
desta msg -chgconf "global" 6 300000 i im