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HP4402.book : chapter2.fm 87 Fri Feb 12 15:32:45 1999
Power Meter Operation
Contacting Hewlett-Packard
HP E4419B User’s Guide 2-87
Returning Your Power Meter for Service
Use the information in this section if you need to return your power meter
to Hewlett-Packard.
Package the Power Meter For Shipment
Use the following steps to package the power meter for shipment to
Hewlett-Packard for service:
1. Fill in a blue service tag (available at the end of this guide) and
attach it to the power meter. Please be as specific as possible about
the nature of the problem. Send a copy of any or all of the
following information:
■ Any error messages that appeared on the power meter display.
■ Any information on the performance of the power meter.
Caution Power meter damage can result from using packaging materials
other than those specified. Never use styrene pellets in any shape
as packaging materials. They do not adequately cushion the power
meter or prevent it from shifting in the carton. Styrene pellets
cause power meter damage by generating static electricity and by
lodging in the rear panel.
2. Use the original packaging materials or a strong shipping
container that is made of double-walled, corrugated cardboard
with 159 kg (350 lb) bursting strength. The carton must be both
large enough and strong enough to accommodate the power meter
and allow at least 3 to 4 inches on all sides of the power meter for
packing material.
3. Surround the power meter with at least 3 to 4 inches of packing
material, or enough to prevent the power meter from moving in
the carton. If packing foam is not available, the best alternative is
SD-240 Air Cap
TM
from Sealed Air Corporation (Commerce, CA
90001). Air Cap looks like a plastic sheet covered with 1-1/4 inch
air filled bubbles. Use the pink Air Cap to reduce static electricity.
Wrap the power meter several times in the material to both
protect the power meter and prevent it from moving in the carton.
4. Seal the shipping container securely with strong nylon adhesive
tape.
5. Mark the shipping container “FRAGILE, HANDLE WITH CARE”
to ensure careful handling.
6. Retain copies of all shipping papers.