Filter
Top Products
Call Processing
Making a Call
Strata CTX Attendant Console 09/02 13
➤ To dial a Speed Dial Number
Note See “Feature Keys Tab” on page 41 to store Speed Dial numbers.
Call Completion
Call Completion codes are options for when you encounter busy or Do Not Disturb
(DND), or other conditions that prevent you from completing a call. These codes
enable you to override these conditions or to use another method to reach someone.
➤ To complete a call using Call Completion Codes, enter the number on your keypad
that corresponds with the desired code described below.
Call Completion Codes
...or
➤ Click Call > Call Completion, then select Tone/Voice, Busy Override, Executive
Override, Call Back, or Set Message Waiting/Cancel Message Waiting.
1. Click the
'LDO icon drop-down arrow, select Speed Dial.
...or select Call > Dial > Speed Dial.
The console’s Speed Dial numbers display.
2. Select a Speed Dial number, click OK.
NUMERIC
K
EYPAD
B
UTTON
DESCRIPTION
Always set the ring mode to Tone First or override a busy/DND call.
Set the ring mode to Voice First always or override a busy/DND call.
Intrude into a busy/DND call (ExecOverride).
Set callback on a busy or ringing call.
Perform manual Off-hook Call Announce (OCA) or set the ring mode to
Voice first always or override a busy/DND call.
Set Message Waiting light on other phone.