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Call Processing
Call Transfer
18 Strata CTX Attendant Console 09/02
Call Transfer
Blind Transfer
Blind transfer is when you perform an immediate transfer without announcing the call
to the destination party.
➤ To make a Supervised Transfer call
➤ While on an active call, dial the destination party on the numeric keypad. Press
7UDQVIHU%OLQG(+) on the keyboard
...or click on the
%OLQG7UDQVIHU icon
...or select Call > Transfer > Blind transfer.
Enter destination party from the number
keypad. The Directory Dial window appears
(shown right), and the matching entry is
shown in the top window.
If an exact match is not found, scroll and
select a name/number, click OK.
1. While on an active call, dial the destination party on the numeric keypad, press
7UDQVIHU6XSY(Enter) on the keyboard.
2. Announce the call (optional). The first party is put on ConsultHold, while you
announce to the second party (shown below).
3. Press
7UDQVIHU6XSY(Enter).
➤ To set up the Supervised Transfer call, select Call > Setup Conference. Enter the
destination party, announce the call, then click OK.
When selecting the destination party from the BLF/DSS, Directory or Contact
tabs, the CTX Attendant Console automatically transfers the call if the default
transfer flag in Admin View is enabled. CTX Attendant Console performs
consultation transfer if the default transfer flag is disabled.
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