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Strata CTX Attendant Console 08/02 i
Contents
Introduction
Conventions ........................................................................................................................iv
Related Documents/Media...................................................................................................v
Chapter 1 – The Grand Tour
Attendant Keys.....................................................................................................................3
Numeric Keypad...............................................................................................................3
Special Function Keys......................................................................................................4
Function and Volume Keys ..............................................................................................5
Views and Controls..............................................................................................................6
Call Monitor View............................................................................................................6
Menu Bar ..........................................................................................................................7
Toolbars............................................................................................................................7
Info Bar.............................................................................................................................8
Status Bar..........................................................................................................................8
Chapter 2 – Call Processing
Login....................................................................................................................................9
Answering a Call (Incoming Call).....................................................................................10
Releasing a Call .................................................................................................................11
Making a Call.....................................................................................................................12
Call Completion..............................................................................................................13
BLF/DSS Dialing............................................................................................................14
Directory Dialing............................................................................................................16
Hold....................................................................................................................................17